Frequently asked questions
Last updated 18 September 2026
Answers to the questions we are asked most often. If yours is not here, email us.
How do I get access?
Create an account, open your course under Courses, choose a plan and pay. Access starts as soon as the payment is confirmed and your domains appear on your dashboard.
How long does access last?
Each plan states its access period in days. The end date of everything you hold is listed under Settings › Study Plan.
Can I use my account on more than one device?
An account works on one device at a time. Signing in on another device ends the earlier session.
Can I start a domain again?
Yes. On the Study page, the reset button next to a domain clears your saved answers for that domain so you can work through it again.
How do mock tests work?
A mock test is timed and full length. When you submit, you get your score with a domain-by-domain breakdown and can review every question with its explanation.
Can I get a refund?
See the Refund policy page for the conditions that apply.
Questions about this page? Email support@emedportal.org.
