Refund policy

Last updated 18 September 2026

eMedPortal sells time-bound access to digital content that is delivered immediately after payment. Please read this before you buy.

1. No automatic refunds

There are no automatic refunds. Because access to the question banks, mock tests and images you bought is granted the moment payment succeeds, a purchase is treated as delivered in full and is generally final.

2. Check before you buy

Before you pay, each course page lists its domains and the mock tests it covers, and each domain page lists its sub-domains and question counts. Please read these to confirm the course suits you.

3. When we may make an exception

We will consider a refund where you were charged twice for the same product, where a technical fault on our side prevented access for a sustained period and we could not fix it, or where the product was materially different from what was described.

4. How to ask

Email us from the address on your account within 7 days of the charge with your order reference and a description of the problem. We aim to respond within 3 working days. Approved refunds are returned to the original payment method and access is revoked at the same time.

5. Not covered

Change of mind, a postponed or cancelled exam, buying the wrong product, not using the access period, or an unsuccessful exam result are not grounds for a refund. Access periods are not paused or extended for these reasons.

6. Chargebacks

Please contact us before raising a chargeback. Accounts with an open chargeback may have access suspended until it is resolved.

Questions about this page? Email support@emedportal.org.